You have problem debt if you spend 25 per cent or more of monthly gross income (before tax and National Insurance) on unsecured debt repayments like credit card debts, loans and overdrafts..


If this sounds like you – and you’re struggling to keep up with or honour your bills and mortgage payments – you should definitely take advantage of free and impartial advice offered by reputable organisations, which can talk to you over the phone or in person.



Providing free, independent, impartial advice, StepChange is a registered charity that aims to help people in financial difficulty. If you don’t want to speak to someone you can use the online Debt Remedy tool.

Call 0800 138 1111

Citizens Advice

This is a network of charities offering free advice on a range of matters, including debt worries at locations across the UK. Find your local bureau on its website.


Call 03454 04 05 06

National Debtline

This is a telephone helpline set up to offer support and advice to people in England, Wales and Scotland. You can find more information on the helpline’s website.

Call 0808 808 4000


Financed by the credit industry, PayPlan offers free advice, debt management plans and individual voluntary arrangements. More information can be found on the website.

Call (Freephone) 0800 280 2816


Not only will the organisations listed above help you come up with a strategy for coping with your repayments, they could also deal with lenders and other creditors on your behalf.

There are other people you need to talk to if you’re having – or expect to have – problems with debt that will affect your ability to pay your bills; your mortgage, for example.


How your mortgage lender can help

 Your lender might offer you solutions that will help you pay off your debts.

  1. You might be able to extend your mortgage term and reduce your monthly payments.
  2. Your lender might allow you to take a mortgage holiday, temporarily stopping your repayments for a set time.
  3. They might offer a debt consolidation loan to pay off your existing credit cards and loans in one monthly repayment – taking a loan out to pay off other loans in one chunk.

Your lender might also suggest that you sell your home and use the equity to pay off money you owe. Equity is the difference between what you could sell your home for and the money you owe on the mortgage.

It’s not a decision to be taken lightly, but if you feel there are benefits to downsizing and reducing your mortgage repayments on a cheaper property, it’s a solid solution.

If you’re interested in releasing the equity on your property, you can sell your house fast using Give us a call or Live Chat with Gemma to find out more.

Above all remember that your debts won’t go away unless you make them, so don’t ignore them – the sooner you find your ideal solution, the better.


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