“We”, “us” or “our” refers to We Buy Any House (UK) Ltd a trading style of Eclectic Financial Solutions, a company registered in England with number 171187018 whose registered office is at Drake House, Gadbrook Park, Northwich, Cheshire, CW97RA.
We understand your need for privacy and discretion. This policy will help to set out how we use your information and protect it from improper use. When you use our website and register on it or fill in our form, you give us your consent to collect, use and transfer your information under the terms of this policy. If you do not agree with this policy or the terms of this website, please cease all use of this website and do not submit your information. We may change this policy any time that we update or make changes to our website so please check back here for changes.
You may provide us with information about yourself through visiting our website, registering with us, requesting information or through correspondence, emails or other forms of communication. We need to record much of this information to offer and provide our services to you and for our business and these are the purposes for which it will be used, together with keeping you informed of our services and offers in the future unless you tell us not to. We may contact you using any contact details that you have provided to us unless you ask us not to, so please let us know if you do not want to be contacted further. Our contact may relate directly to the services requested or may relate to other information that we believe will be of interest to you.
Your information will be stored on our secure database which can be accessed by us (meaning us or any of our licensees or related companies) or our staff or personnel or professional advisers for the purposes that we set out above or any reason approved by you. We will retain your information for as long as needed or as permitted by law.
All licensees and third parties process information and perform obligations relating to information and data requests on our behalf, and if any agreement with a licensee terminates, all information is transferred to us. If at any time in the future we sell, merge or close our business or enter into any joint venture or arrangement with another business, your information may be disclosed to the new owner or the joint venture partner.
We may provide your contact details to selected third parties for the purposes set out above or for relevant marketing purposes. If you do not wish to receive any marketing or offers from third parties, please let us know in writing.
When we provide services to you, we may require identification documents from you. There are legal duties (including in relation to money laundering regulation and other legal duties) that may require us to disclose your information, including to any government, authority or court. We may also disclose information in the event of breach of these terms or any contract in relation to which we need to take legal action, or in the event of actual, suspected or potential illegal activities or fraud.
We may use “cookies” which are pieces of information stored on your hard drive (they do not pass on information from your hard drive). These enable us to track website usage, and if relevant on our website at the time may allow you to log in and keep track of your preferences. You can set your browser to block cookies if you prefer, but we can not guarantee that all parts of the website will be fully functional if you do.
Your IP address is a specific number allocated to your internet connection. We may collect IP addresses for system administration and technical and tracking purposes or as required by law.
Please inform us of any changes to your information as soon as possible, especially if we are providing services to you. At any time, even if we are not actively providing services to you, you can ask us to change the information that you provided. You can ask that we stop using and processing your information or delete your personal information from our database. Please put any such request in writing or in an email clearly marked for example with “Remove from Mailing List” or “Update Details” as the subject heading using our contact details on this website. We may not be able to delete all information entirely due to records of deletions and back-ups of data, but we can remove it from active databases.
If you wish to see the personal information that we hold on you, as you are entitled to do, then please contact us in the same way but with “Data Protection Access Request” as the subject heading. We may, if permitted under legislation, charge a fee to meet our costs in complying with your request. We will comply to the extent required by law and to the extent that will not compromise our privacy, security or other legal interests.