At We Buy Any House, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to response@webuyanyhouse.co.uk or by writing to 88 Wood Street, 10th - 11th Floor, London, England, EC2V 7RS.

1. Who we are

‘We’, ‘us’ or ‘our’ refers to We Buy any House Limited a trading style of Cromwell Equity Limited, a company registered in England with the number 09922223 whose registered address is 88 Wood Street, 10th – 11th Floor, London, England, EC2V 7RS.

2. How do we collect information from you?

You may provide us with information about yourself through visiting our website, registering with us, requesting information or through correspondence, emails or other forms of communication. We need to record much of this information to offer and provide our services to you and for our business and these are the purposes for which it will be used, together with keeping you informed of our services and offers in the future unless you tell us not to. We may contact you using any contact details that you have provided to us unless you ask us not to, so please let us know if you do not want to be contacted further. Our contact may relate directly to the services requested or may relate to other information that we believe will be of interest to you.

3. What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when. 

When we provide services to you, we may also require identification documents from you. There are legal duties (including in relation to money laundering regulation and other legal duties) that may require us to disclose your information, including to any government, authority or court. We may also disclose information in the event of breach of these terms or any contract in relation to which we need to take legal action, or in the event of actual, suspected or potential illegal activities or fraud.

4. How is your information used?

We may use your information to:

  • To carry out our obligations arising from any contracts entered into by you and us;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications from ourselves and group companies which you have requested and that may be of interest to you. These may include information about our services as well as industry news that may be of interest to you;
  • Activities, promotions of our associated companies and services;
  • Dealing with entries into a competition;
  • Process a grant or job application.

We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

5. Who has access to your information?

Your information will be stored on our secure database which can be accessed by us, meaning us or any of our licensees, or our staff or personnel or professional advisers or sister companies can access your data for the purposes that we set out above or any reason approved by you. We will retain your information for as long as needed or as permitted by law.

We may share your information with our related company Urbane Brix Estates, who we believe may be able to provide an alternative house selling service that may be of interest to our customers.

We will not, without your permission, sell, publish or share information with third party companies.

6. Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information.

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: response@webuyanyhouse.co.uk or telephone on 01625 415 200. We will contact you however, if we deem our communications to be of legitimate interest to you or if we have a contractual obligation to do so.

7. Changing and accessing your information

Please inform us of any changes to your information as soon as possible, especially if we are providing services to you. At any time, even if we are not actively providing services to you, you can ask us to change the information that you provided. You can ask that we stop using and processing your information or delete your personal information from our database. Please put any such request in writing or in an email clearly marked for example with “Remove from Mailing List” or “Update Details” as the subject heading using our contact details on this website. We may not be able to delete all information entirely due to records of deletions and back-ups of data, but we can remove it from active databases. If you wish to see the personal information that we hold on you, as you are entitled to do, then please contact us in the same way but with “Data Protection Access Request” as the subject heading. We will comply to the extent required by law and to the extent that will not compromise our privacy, security or other legal interests.

8. Cookies

We may use “cookies” which are pieces of information stored on your hard drive (they do not pass on information from your hard drive). These enable us to track website usage, and make improvements to our online customer journey and experience. You can set your browser to block cookies if you prefer, but we cannot guarantee that all parts of the website will be fully functional if you do.

9. IP Addresses

Your IP address is a specific number allocated to your internet connection. We may collect IP addresses for system administration and technical and tracking purposes or as required by law.

10. Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

11. Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page. This privacy policy was last updated on May 2018.

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