Privacy Policy

Webuyanyhouse.co.uk Website and General Data Protection and Privacy Policy

Introduction

We will safeguard and respect your privacy. This Policy explains the ways in which we process or use your personal data and sets out your legal rights in relation to your personal data.

This policy is subject to copyright (ours or our licensor’s) and may not be copied or used or adapted for use by anyone else without written licence from us.

This policy is provided in a “layered” manner so that you can click straight through to the specific areas set out below if you wish. If your visual or other access requirements mean that you need a larger font or other format copy of this policy, please contact us.

Who We Are and How to Contact Us

“We” “our” or “us” refers to We Buy Any House which is a trading style / trading name used by a collaboration of the following companies: 1) Cromwell Equity Limited, a company registered in England with registered number 09922223 and registered office at PO Box 42, Cassidy House, Station Road, Chester, Cheshire CH1 3DW England 2) Everbright Property Maintenance Limited, a company registered in England with registered number 07393524 and registered office at International House, The Mclaren Building, 46 The Priory Queensway, Birmingham, West Midlands B4 7LR England and 3) Alta International DMCC, a company registered as a free zone company in DMCC, United Arab Emirates with company registration number DMCC192113 and licensed address at Unit No: 2704, JBC3, Plot No: JLT-PH2-Y1A, Jumeirah Lakes Towers, Dubai, United Arab Emirates. This policy also applies to group companies.

We are the data controller responsible for this website and your personal data. We are joint controllers. As such, we are required to nominate one controller as the central contact point for you. This is Cromwell Equity Limited. You can contact us at our registered office or via Contact Us [link] including for any data protection or privacy related matters. The preferred and simplest contact method for any privacy or data protection related matters is by email to our compliance manager enquiries@webuyanyhouse.co.uk addressed in the subject matter of the email “To the Compliance Manager”. For Alta International DMCC, you may contact Cromwell Equity Limited if you wish to contact our nominated representative for data protection within the UK.

When This Policy Applies

This policy is mainly aimed at general users of this website or clients. We may have a separate or additional privacy policy for current, potential and past employees or contractors and if so, then this will have been notified to them.

This Policy does not apply to our processing of personal data of anyone with whom we have a specific contract which includes clauses or references to specific privacy policies to the extent that they override this one and in general, this Policy is additional to any other one and does not override it.

We do not knowingly collect or maintain any personal information of children. If you are under the age of 18, please do not access our website or social media pages or communicate with us.

Data Protection Principles

We will comply with data protection law. This means that your personal data that we hold must be:

used lawfully, fairly and in a transparent way
collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes
relevant to the purposes we have told you about and limited only to those purposes
accurate and kept up to date
kept only as long as necessary for the purposes we have told you about kept securely

How We Obtain Your Information

We may collect any information that you provide to us yourself, for example when you:

buy or apply for or express an interest in any of our products or services;
contact us to enter into or enquire about a transaction with a client of ours or with us;
create an account on our website or in any of our apps or online tools;
communicate with us for example by email, chat, applications, shared meetings or documents spaces, social media messages, comments or posts, calls, meetings, training, post, webinars or via our websites or apps or online tools;
make an enquiry, provide feedback, or make a complaint;
subscribe to any of our marketing, newsletters, articles or mailing lists;
enter a competition, promotion or survey provided by us or on our behalf;
register to and/or attend our events in person or online;
network with us (e.g. at exhibitions, conferences and/or other meetings or events, in person or online) or provide us with any contact details for networking purposes;
link to or share information with any of our personnel through social media or business forums or groups (for example LinkedIn, business or industry associations or alumni networks);
submit a CV and/or an application for a job or to become a contractor or service provider of ours and / or attend an interview or assessment with us.

We may also receive information about you from other people. For example:

Service providers and others: We may collect personal information from or via the people with whom we share data (see Sharing Your Information [link to that section]);
Publicly available sources: We use publicly available sources such as search engines, listings sites, social media, websites, company registers, electoral registers, for instance to carry out identity and compliance checks and to gain background information and research;
Analytics providers, advertising networks and search information providers: We may collect personal information from external providers of these services (see later sections);
Employers, recruitment agencies and referees: If you are an applicant for a job with us or to become a service provider or contractor of ours, we may contact your recruiter, current and former employers and/or referees to provide information about you and your application;
Referrers: We may receive information about you from other people if you communicated to them that you would like to hear from us or from specified categories of business that include us;
Official Sources: We may receive information about you from government authorities or bodies, police, crime or fraud prevention or other authorised entities;
Security: We may collect information from our information and cyber security service providers, about any actual or attempted misuse of our website, apps, emails or other communication methods or devices.

What Information We May Collect and Process

The personal information we collect and process about you may include some or all of the following:

Identity: including title, names, usernames, passwords, date of birth, company you work for, your title or position, your relationship to other people, your image and / or voice, location, nationality, preferred language, gender, physical characteristics, marital status and others
Contact information: including email addresses, phone numbers, addresses, social media names or contacts;
Your communication: including any personal data that you include in any communication by any of the methods referred to How We Obtain Your Information [link] and in any content that you upload on to any of our online tools, websites, apps or shared online environments;
Identification and background information: including information provided by you if required as part of our client or personnel acceptance or contract processes, for example your government-issued identification information, social security numbers, tax identifiers, passport, utility bills copies or other personal identification documents;
Transactions and profile data: including details about products and services that you bought from us or enquired about and payments that you made via our payment service providers (who have their own separate privacy policies that you should read), your interests, preferences, feedback and survey responses and your marketing and communication preferences;
Website, social media and app usage and other technical data: including information about your interactions with our websites, apps or social media pages and the device that you use to access them, which may include information such as IP addresses, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers). This information may be collected by third-party analytics service providers on our behalf and / or may be collected using cookies or similar technologies (see sections below)
Employment and background data: if you submit a job application to us, you may provide information and details about your academic and work history, qualifications, skills, personal or professional background, references, proof of your entitlement to work in this country, your tax identity, social security identity or other number, your passport or other identity document details, and any other related information that you may provide to us;

Sensitive information such as information about criminal convictions and offences or “special category data” about your race or ethnicity, religious, philosophical or political beliefs or opinions, sex life, sexual orientation, trade union membership or health, generic or biometric data by law require higher levels of protection. We generally do not knowingly store information of this type other than from personnel as required. As an exception, we process this type of information if needed for you to attend our premises or events or for provision of services to or from you or where needed to comply with legal obligations including social protection laws.

We may also collect, use and share aggregated data such as statistical or demographic data. This data may be derived from your personal data but is not considered personal data if it does not directly or indirectly reveal your identity. If we combine or connect this data with your personal data so that it can identify you, we do then treat the combined data as personal data in accordance with this Policy.

On What Basis We Use Your Information

We use your personal information as permitted by law. Most commonly, this will be on the basis of one or more of the following:

to enter into or perform a contract with you;
the legitimate interests of us or a third party as a business;
to comply with a legal or regulatory obligation;
your consent (if needed and where we request it), although see below.

Occasionally, we may use your personal information for other reasons permitted by law, especially in an emergency if you are not able to give consent.

Where we use your information for our legitimate interests, we consider any potential impact that such use may have on you. Our legitimate interests do not automatically override yours. We do not use your information if we think your interests should override ours unless we have other grounds to do so. If you are concerned, see Your Rights Relating to Your Information [link] or contact us if you want more information about how we balanced your rights and our legitimate interests.

Generally, we do not rely on consent as a legal basis for processing your personal data other than for certain types of marketing where we need your consent (and in those cases, only where you opt-in). You have the right to withdraw consent to our marketing at any time by contacting us or clicking to opt-out.

There are, however, instances where we may need your consent to provide services depending on the legislation in force at the time, for example, under data protection legislation in the United Arab Emirates at the date of this policy.

What We Use Your Information for

We may use your information for the following purposes:

Response to enquiries: to respond to enquiries you make, especially if you ask for information about us providing our services to you (on the basis of our legitimate interest to respond to enquiries from prospective clients and to operate a lawful business and/or on the basis of your consent but only if necessary and if given);
Contact information: including email addresses, phone numbers, addresses, social media names or contacts;
Your communication: including any personal data that you include in any communication by any of the methods referred to How We Obtain Your Information [link] and in any content that you upload on to any of our online tools, websites, apps or shared online environments;
Identification and background information: including information provided by you if required as part of our client or personnel acceptance or contract processes, for example your government-issued identification information, social security numbers, tax identifiers, passport, utility bills copies or other personal identification documents;
Transactions and profile data: including details about products and services that you bought from us or enquired about and payments that you made via our payment service providers (who have their own separate privacy policies that you should read), your interests, preferences, feedback and survey responses and your marketing and communication preferences;
Website, social media and app usage and other technical data: including information about your interactions with our websites, apps or social media pages and the device that you use to access them, which may include information such as IP addresses, geographical location, device information (such as your hardware model, mobile network information, unique device identifiers). This information may be collected by third-party analytics service providers on our behalf and / or may be collected using cookies or similar technologies (see sections below)
Employment and background data: if you submit a job application to us, you may provide information and details about your academic and work history, qualifications, skills, personal or professional background, references, proof of your entitlement to work in this country, your tax identity, social security identity or other number, your passport or other identity document details, and any other related information that you may provide to us;

Version Date: 10.06.22